Privacy Policy

1. About This Policy

Brewed Beards™ is a brand operated by Reni Brands Pty Ltd (ABN to be confirmed), based in Epping, Victoria, Australia. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase our products.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity and contact details: name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Transaction data: details of products you purchase and payment information (processed securely via our payment provider; we do not store full card details).
• Usage data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically via cookies and analytics tools.
• Communications: any messages you send us via email, contact forms, or social media.
• Marketing preferences: whether you have opted in to receive promotional emails from us.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including sending order confirmations and shipping notifications.
• Respond to your enquiries and provide customer support.
• Send you marketing communications where you have opted in (you can unsubscribe at any time).
• Improve our website, products, and services through analytics.
• Comply with our legal obligations under Australian law.
• Detect and prevent fraud or other unlawful activity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your cart contents, and analyse site traffic. You can control cookie settings through your browser; however, disabling certain cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) that collect anonymised usage data. These services have their own privacy policies governing the use of that data.

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers: third parties who assist us in operating our website, processing payments, fulfilling orders, or sending emails (e.g., payment gateways, courier services, email platforms). These providers are contractually required to protect your information.
• Legal authorities: where required by law, court order, or to protect the rights, property, or safety of Brewed Beards™, our customers, or others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Overseas Disclosure

Some of our service providers (such as email marketing platforms or cloud hosting services) may be located outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission. Payment information is processed through PCI-DSS compliant payment gateways.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with Australian tax law.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached your privacy.

To exercise any of these rights, please contact us at the details below.

10. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: